Refund policy
We hope you love your order, but if something isn’t right, please contact us at thedevilscanvas00@gmail.com.
Returns and cancellations
You have 14 days from receiving your order to tell us that you wish to cancel or return it. After notifying us, you have a further 14 days to send the item back.
To qualify for a full refund, the item should be unworn, unwashed and returned in its original condition. You may try the item on as you would in a shop. We may reduce the refund if the item has been worn, washed, damaged or handled more than reasonably necessary.
Please contact us before returning anything. If your return is accepted, we will provide the correct return address and instructions. Do not send products directly to our printing partner.
For change-of-mind returns or incorrect sizes ordered, you are responsible for the return postage. We strongly recommend checking the size guide before ordering.
Damaged, faulty or incorrect items
Please contact us as soon as possible if your item arrives damaged, faulty, misprinted or incorrect. Include your order number and clear photographs showing the problem.
Once the issue has been confirmed, we will arrange a replacement or refund at no additional cost. In most cases, you will not need to return a damaged or incorrectly printed item.
Refunds
Once we have received your return, or evidence that it has been sent back, we will process your refund within 14 days. Refunds will be made to your original payment method.
Where required, the original standard delivery charge will also be refunded. Any additional amount paid for express or upgraded delivery is not refundable.
Your bank or card provider may take additional time to show the refund in your account.
Exchanges
We do not currently offer direct exchanges. If you would like a different size or colour, please return the original item and place a new order.
Personalised products
Products personalised specifically for you cannot normally be returned because you have changed your mind. This does not affect your rights if the product is faulty, damaged or incorrect. Our standard, non-personalised printed designs remain covered by the returns policy above.
Sale items
Sale items have the same statutory return and refund rights as full-price items.
Order cancellations
Please contact us immediately if you need to cancel an order. We will try to stop it before production begins, but this cannot be guaranteed. Your statutory cancellation rights are not affected.
Contact
For all return and refund enquiries, email:
This policy does not affect your statutory consumer rights.
MODEL CANCELLATION FORM
To: The Devil’s Canvas
Cameron Cotterell
2 Candytuft Way, Harwell, OX11 6FX, United Kingdom
Email: thedevilscanvas00@gmail.com
I hereby give notice that I wish to cancel my contract for the purchase of the following goods:
Order number:
Goods ordered:
Date ordered:
Date received:
Customer’s name:
Customer’s address:
Customer’s signature (only required if submitting this form on paper):
Date:
You may copy and email this form to us. Using this form is optional—you may instead email us with a clear statement that you wish to cancel your order.